• Welcome

Delivered with Care, Guaranteed with Pride.

At Orientique, we understand that you are not just buying a product; you are acquiring a piece of history. We treat every shipment with the respect it deserves, ensuring your Damascene treasures arrive safely, no matter where you are in the world.

1. Shipping Policy

Processing Time Because our items are fragile and require expert packaging, please allow 2–4 business days for us to inspect and prepare your order for shipment. We do not rush this process, as we want to ensure your item is perfectly secured.

Global Delivery We ship worldwide. All international orders are shipped via trusted carriers (DHL, FedEx, or Aramex) to ensure full tracking and insurance.

  • Standard International Shipping: 7–14 Business Days.

  • Express Shipping: 3–5 Business Days.

Customs & Duties Please note that for international orders, import duties, taxes, and customs fees may be charged once the parcel arrives in your destination country. These charges are determined by your local customs office and are the responsibility of the recipient.

2. The "Handmade" Disclaimer (Vital for your Niche)

Imperfections are Proof of Authenticity Please remember that every item at Orientique is handmade by artisans in Damascus, not machines.

  • Small variations in the wood grain, mother-of-pearl color, or inlay alignment are inherent to the craft.

  • These are not defects; they are the fingerprints of the artisan and proof that your item is genuinely one-of-a-kind.

3. Return Policy

We want you to fall in love with your purchase. If for any reason you are not satisfied, we accept returns under the following conditions:

Return Window You have 14 days from the date of delivery to request a return.

Eligibility To be eligible for a return, your item must be:

  1. In the same condition that you received it.

  2. Unused and in its original packaging.

  3. Accompanied by the receipt or proof of purchase.

Return Shipping

  • Change of Mind: If you are returning an item due to a change of mind, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

  • Defective/Wrong Item: If we made a mistake, we will cover the return shipping fully.

4. Damaged Items (The "Safe Arrival" Guarantee)

We specialize in shipping fragile marquetry and glass. However, in the rare event that an item arrives damaged:

  1. Inspect Immediately: Please inspect your order upon reception.

  2. Report within 48 Hours: Contact us at [Your Email] within 48 hours of delivery if the item is defective or damaged.

  3. Photos Required: Please provide clear photos of the damaged item and the packaging. This helps us claim insurance from the carrier.

  4. Resolution: We will immediately issue a replacement (if available) or a full refund.

5. How to Initiate a Return

To start a return, please contact us at [support@orientique.com]. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.